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Send overseas. If you've got a letter or parcel to send internationally, compare our services to find the right balance of price, speed and features. International delivery services.
View service details. For tracked delivery and plenty of optional extras, choose our International Standard service. View service details Buy prepaid satchels.
For speed and tracking you can rely on, trust International Express. For more valuable items, you can add Extra Cover 2 Carbon neutral parcel delivery 4. They somehow have been able to process the same application for the same boxes for decades without this information, but now suddenly they can't.
They also appear to be harvesting email addresses from parcels where the sender added the address to the sending details, and immediately emailing out some survey. The survey does have an opt-out link, but even by opting out, AusPost sees the customer action that validates the address, which they then can store in their database for an unknown period of time and fon an unknown purpose. Finally, a positive change in some post offices, promised a couple of years ago, and done the good old-fashioned way that does not require signing up for yet another online account or giving away yet more personal data.
Great system, invented hundreds of years ago and now finally reintroduced in AusPost. Easy to use, always works, doesn't rely on some online system, doesn't even need electricity to operate.
A parcel, if it fits and doesn't require a signature, is placed in one of the red boxes, a metal key or a key card is placed in the PO box, and the customer simply needs to return the key trough the slot in the wall after they collected their parcel.
According to notes and warnings on the AusPost website, coronavirus impacted their network and caused delivery delays. Understandably, more people were shopping online during the lockdown, when real shops were closed, thus creating an increase in parcel numbers. Many parcels took much longer to arrive, some were lost Unfortunately, to lodge the late or missing item enquiry , AusPost demands that the customer creates a MyPost account.
It uses the trap that became very common nowadays: on the first page, it asks the person to fill a lengthy form without any indication that they need a MyPost account.
Then on the following page it says to submit your request, please login or sign up for MyPost account. AusPost calculated that after the person spent time and effort filling the first page, they are less likely to turn away and refuse to sign up. An annoying trick for harvesting personal data and increasing subscriber numbers.
At the moment, there is a partial solution: use the complaint page and select the missing item option there. In this case, so far, you can send your enquiry without creating a MyPost account, thus giving away less personal information than is demanded in the Missing Item form. However, judging by the reader's feedback, trying to contact AusPost about a lost parcel is a futile exercise.
If the item is still somewhere on it's way, it will eventually get to the recipient, and no form-filling will speed it up. And if the item has been truly lost, then you are simply giving them your personal data for zero benefit. Write a Comment. Like you, I am a PO Box renter, and similarly appalled by the unreasonable cost and significant annual price increases. Box layouts challenge both those of short stature, and most particularly those unfortunate enough to have one on the bottom rows, who are forced to kneel.
As there are "establishment" fees and additional fees for keys , it is reasonable to presume that the bulk of the "leasing" fees are related to the costs of mail distribution. This is a generous estimate of labour costs, and which are probably significantly less, especially in high volume facilities where staff performing this function will likely be on lower rates, and with lower on costs. It is well documented that the volume of physical mail continues to decline significantly, so the labour costs to service PO boxes even after annual CPI rises are almost certainly actually reducing.
And, as the use of PO Boxes reduces Australia Post's costs for street delivery, there ought to be a rebate factored in to PO Box rental to reflect this. As a general principle, the cost to the client for a service should not appreciably exceed the actual cost of its provision. In the absence of a plausible explanation of the cost of provision of this service, the sustained annual price increases and their magnitude, this simply amounts to gouging.
We miss the postal service that was once fast and trustworthy. Perhaps it was luck, but until our household haven't had a single letter or parcel misdelivered, lost, or unexplainably delayed. Since , numerous parcels and letters have been lost, including a registered express letter with important documents. Sometimes the postal tracking displays totally incorrect information rendering the tracking number useless.
Several letters definitely correctly addressed to our PO Box have been returned by AusPost to sender without anyone in the post office knowing why and by whom. Wasn't one of the points of having a PO Box to get a more reliable mail delivery, not less? Four or five parcels took several months to arrive from overseas, reaching Australia a few days after they were sent and then either vanishing from the tracking record or displaying "in transit" for months.
We also had an issue with the postie or posties, as they change very frequently dropping letters on the ground in front of our letterbox, or leaving the mail sticking to the street out of our very spacious letterbox.
We also frequently have other people's mail put into our box, which we either deliver to the correct address by hand, if it is not too far, or send back. We hope that other people are kind enough to the same with our mail should it be misdelivered to their addresses.
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