Landside is the public area of the terminal located in the non-secure zone, before security. Airside is the secure area of the terminal that you must reach by going through security. To see more options there is a list of hotels near Amman Airport on Tripadvisor that can be sorted by price, distance, traveller rating and popularity.
Regardless of what class of service you are flying, there are lounges that you can enter by paying at the door, purchasing a lounge pass or through a lounge membership program. Visit the individual lounge page for more details about the lounge itself and to also find out how you can gain lounge access with just an economy class ticket!
International flights only. Hours: open 24 hours. ATMs are available. You may also want to notify your bank of your travel plans.
Locations: Arrivals Hall. Arab Bank offers full-service banking. Location: Arrivals Hall, landside. Hours: Open 24 hours. Global Exchange also offers currency exchange in the airport at 6 locations, 24 hours a day! Snax Convenience Store offers 3 locations that operate 24 hours a day. Medical Care — Urgent and emergency medical care is available at the airport clinic.
Location: Arrivals Hall, Ground Floor. Mobile Charging — Free LG mobile charging units are available for use in the terminal. Jordan Post, location: Landside, Arrivals Hall. How to get to Amman airport.
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It is interesting. All the Muslim stupid so nothing new. I was rent a car and that company never give me money back for my deposit!!!!! That was JD and its one and halt month after and I still don't have money back!!! Contact with them is also very hard! When I give the car back they told me that they send me money back next day. I recommend to use diferrent car rental.
I have been blessed with a now 14 year old boy with Autism. He is very sweet and however we need to cooperate with him in order to keep him calm.
We even have a doctor's note explaining just that. They were very rough and had a very bad attitude when directing him to security. They treated my son like a criminal. Suhiemat took our doctor's note and refused to give it back when we needed it to the Chicago airport. He even wrote his name on our doctor's note. So'ob called the Duty manager Dunia Dwiri and she told them to cooperate with Keith.
So'ob even went to her office and brought her in. She told him, "I already told you on the phone why did you bring me here? Dwiri apologized to us for their bad behavior. Suhiemat and Mr. So'ob treated my family like criminals and foreigners in our own country.
They made us so nervous that we had the worst trip with Royal Jordanian. Their behavior was so bad that we having second thoughts on ever flying Royal Jordanian again. Geane Abuafifeh uk - August 12, Sorry but the new airport is rubbish and if I know that I had to ask my husband to take my kids home I wound have never gone my kids was born in the uk not jordan and I dont care in my eye they r British My kids will never go bk to jordan again. The veneer of cleanliness, the high ceilings and luxury shops hide an underbelly of corruption and absolute disregard for basic human dignity.
My husband is in a wheelchair, and at every other airport we have ever travelled to, his personal custom-fit wheelchair is brought to the door of the airplane - this is standard procedure. In Amman he was subjected to sitting for 2 hours in their crappy broken wheelchair, only to have his own specialized chair tossed onto the luggage belt as if it were a piece of luggage instead of a fragile piece of medical equipment necessary for his very survival.
The staff were extremely rude and demanded bribes, and the passport agents refused to stamp our child's passport saying it was unnecessary, despite us asking several times to stamp the child's passport -- and when we reached the border by land a few days later, we were told by the border officers to RETURN TO THE AIRPORT to get the necessary stamp on our child's passport.
This is the worst airport in the world. Mohamed Amin Uk - August 5, The airport is ok still new and fresh , wait a few mothns and will collapse. Everyone agree that airports are gates to countries , first thing which travellars see. And with the staff who runs this airport you will be shocked , rude , no smile , somes even dont shower.
Thanks god that i am not traveling throught Amman every day. Saleh USA - August 1, Nice new airport, clean bathrooms, free WiFi is very helpful but I noticed that it is provided by a private company and not the airport itself.
Passport personnel seemed incompetent, I went through the security are down to the luggage area only to find a police officer asking me to go back to stamp my passport. You could smell tobacco all around it looks like employees smoke somewhere inside the airport. If you need something you gota ask many people but eventually you will get what you need. Keep your expectations low! George Herd United Kingdom - July 19, Just passeed through QAIA, and having previously read the feedback above was pleasantly surprised - very helpful staff all the way through, and all with good English.
No complaints. Fida - July 18, Mr Kevin!! We as Muslims are required to pray 5 times a day! We can't miss those prayers and as Jordan is a Muslim country it must provide a place for fellow Muslims to perform their prayers on time most of us traveling will spend countless hours at the airport and we are forced to make our prayers there, we are not imposing anything on your KIND self we are answering are God's call Hope people grow up and respect others' choice as they want others to respect theirs!!
Ahmad G - July 15, No pay phone Nick van Hoof Holland - July 13, Not a good service. No respect for the passengers. Hussain United Kingdom - July 11, i recently traveled on Royal Jordanian Airline, i found the service quiet good.
But was disappointed, that there were no facilities at the Queen Alia Airport, for wudhu and prayer, which was very disappointing. Here in UK, a non -Muslim country provides excellent prayer facilities for its Muslim travelers. Come Jordan, take a leaf from Heathrow Airport and provide a mosque at the Airport. Aamer Pakistan - June 29, There is no baggage wrapping facility at the airport. I could not believe this. I tried to confirm with airport staff but they barely knew English. However, with whatever Arabic I knew, I got it confirmed that there is no wrapping facility.
At an international airport this is unbelievable. Paul Roberts Australia - June 19, Look this airport is new clean very nice but the staff let it down, crude ,rude uncaring. Wish there was a supervisor to talk to when staff don't behave. Travel safe! Selena Florida - June 16, The airport is maybe ok, but the people is very rude, staff very unproffesional,and like other see that this airport is excellent coz of wifi, my concern is,you dont go to that airport to use wifi, but to travel, wifi doesnt make any airport excellent, staff were less trained and no standard, they look so lazy and just passing thier times working, others smoking, janitor were just watching ladies,no laggage helper, staff extrememly unfriendly, so the airport maybe nice to local, but for other traveler its unconfortable, as i read alot of negative review here, this is true, coz been there, i travel through QAIA AMMAN JORDAN.
To the management, u have to do internal audit and trained staff to be professional and to be friendly to all passengers, coz i think they are breaken the company image.. Rounds PhilAm.
Love Jordan otherwise Switzerland - May 25, I wanted to give a better rating because the new airport looks really nice. However, at we are not let inside because the Lufthansa counter doesn't open until midnight.
That's one thing, but why keep us away from stores and restaurants? As for rental car return, you just have to know that you need to follow "Authorized vehicles" - no signs whatsoever. And after the rental car counter in the Arrivals hall you need to figure out yourself where the Departure hall is not too difficult: upper level and how to get there go outside and take escalator or elevator off to the side.
While the airport looks nice, customer service seems to be nonexistant, which was also obvious at immigration: one officer sends you to another, but that counter is supposedly closed. Not a great welcome at am. Charl Twal Jordan - May 25, Many travellers do have some h transit at Queen alia airport they can use this time by taking a car to Madaba city which is only 25 Km from airport and use this time to explore the city and also they can do a trip to Mount Nebo and Dead Sea which is very close to Madaba.
Seriously, what the heck is wrong with you guys? And yes I do know that Islam requires prayers 5 times a day, but let's be fair to all religions then! Loz UK - May 10, Rose, try carrying less stuff if you can't manage it round the airport My only complaint so far - apart from the lack of food before checkin - is that the air conditioning is a bit too much!
It may be great during the day but it's freezing at night. Croydon Great Britain - April 17, The new airport is much better than the old one. Two issues, both of which are the same as in the old airport: there is no decent place to eat before you go through border control a problem when somebody has come with you to see you off , and the security people still do not let non passengers go to the check in counters. The other day I had to see off my two children, and the security people were adamant that I could not accompany them to check in.
It is not like that in any other airport I have ever been to, and there does not seem to be any kind of reason for it. I agree that there should be a mosque - there were prayer rooms in the old airport. But it seems it will be a challenge to maintain good standards. I'm there at the moment about to depart, and I'm already suffocating from the smell of smoke! Yes, there are designated smoking rooms, but what is the point if the door remains open and the smoke seeps out?!
If management is interested, check the room near gate Also, staff at some of the services, such as cafes still have light years ahead of them in terms of customer service --light years!!! There is a lot of controversy about this in Jordanian newspapers. As an American convert to Islam, I believe there should be a mosque. Even in America, which is predominately Christian, many airports have mosques or prayer areas.
O'Hare in Chicago has a mosque in the center of the domestic terminal, and there is a large prayer area in the international terminal, as well. I hope the airport officials will add a mosque! I really hope that things will change! Don't turn left if you are getting a visa on arrival, Visa is not there When you get to immigration go in the left lane there was someone directing people.
This takes you to a kiosk where there are two staff, one clearly says visa right and passport or immigration or pasport left. Buy your visa from the staff on the right and then he passes your passport to the staff right next to him. Just before you get sorted into the two lanes noted above there is a bank machine and an money exchange counter to the left. The whole process was very easy just the signage is wrong initially in the main hallway.
New terminal is very nice and modern. Murad UAE - March 10, the good thing about it that it is small and you finish yourr procedures very fast. The airport staff has to be one of the dumbest and inconsiderate group of people I have ever encountered in my life. The cleaning crew will harass your wife and daughters. If you look Arab, but don't speak Arabic, they ridicule you. Overall very poor service, and the English-speaking levels of the staff is extremely lacking.
Random baggage checks throughout the mall. Be careful through security, my laptop was stolen. It was just so unorganized and unprofessional just like the whole country , the workers are talking and joking with each other the whole time.
Dave Peck UK - February 23, The arrangements for security scanning at the entrance to departures is a shambles. There are a lot of officials around but no signage and no-one offering any guidance as to what should and what should not be scanned. There is no queuing system so there is a complete free for all with people competing to get their luggage onto the belt. The resulting jumble of luggage coming through the other side just piles up. Having been sent back several times to put additional items through the scanner belt, shoes, a single coin!!!
Staff were helpful in reviewing the scanner images and confirming that the phone did pass through the scanner but they have no cameras on the luggage collection zone so there was nothing they could do. I was advised that I could go to an office and review the images myself and make a complaint but that this would probably mean missing my flight.
I was also advised that the only way to get a police theft report wpuld be to leave the airport and go to the police station and, of course, miss my flight. There is a second scanner which was not in use but which was working it was used to rescan my stuff to double check.
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